Privacy Policy

Effective Date: February 16, 2026

Tiketz ("Tiketz", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.tiketz.net and use our flight booking and travel services (collectively, the "Services").

1. About This Policy

This Privacy Policy describes the types of personal data we collect, how we process it, and the measures we take to protect it. By using our Services, you consent to the practices described in this Policy.

2. Categories of Personal Information We Collect

• Identity Data: Full name, date of birth, gender, passport details, nationality.
• Contact Data: Email address, phone number, billing address.
• Travel Data: Flight preferences, booking history, baggage selections.
• Payment Data: Payment method, billing information (processed securely via third-party processors).
• Technical Data: IP address, browser type, device information, time zone, geolocation.
• Usage Data: Website interaction, pages visited, session duration.
• Customer Support Data: Call recordings, chat history, email communications.

We do not knowingly collect sensitive personal data such as race, religion, political opinions, biometric data, or criminal records.

3. How We Collect Your Information

We collect personal information through:

• When you create an account or book a flight.
• When you contact customer support.
• When you subscribe to marketing communications.
• Through cookies and automated technologies.
• From travel suppliers or payment processors when completing transactions.

4. How We Use Your Information

• To process flight bookings and issue tickets.
• To share required booking details with airlines and travel suppliers.
• To process payments securely.
• To provide customer support and booking assistance.
• To send booking confirmations and service notifications.
• To improve our website performance and user experience.
• To prevent fraud and unauthorized transactions.
• To send marketing communications (only if you opt-in).

5. Third-Party Data Sharing

When you book a flight, we share required personal information with the airline or travel provider. These providers act as independent data controllers and have their own privacy policies.

We may also share information with:

• Payment processors (e.g., Stripe, PayPal, Authorize.net).
• Cloud hosting providers.
• Analytics services.
• Fraud prevention and security services.

We do not sell your personal data.

6. Payments

Payments are processed through secure third-party providers. Tiketz does not store full credit card numbers. Please refer to the payment provider’s privacy policy for more information.

7. Cookies & Tracking Technologies

We use cookies to enhance website functionality, analyze traffic, and personalize user experience. You may disable cookies through your browser settings, though some features may not function properly.

8. Data Retention

We retain personal data only as long as necessary to fulfill booking obligations, comply with legal requirements, resolve disputes, and enforce agreements.

9. International Data Transfers

Since we facilitate international travel, your information may be transferred to airlines or service providers located outside your country of residence.

10. Your Data Protection Rights

Depending on your jurisdiction (including GDPR and CCPA), you may have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Restrict or object to processing.
• Request data portability.
• Opt-out of marketing communications.

To exercise your rights, contact us using the details below.

11. Children's Privacy

Tiketz does not knowingly collect personal data from children under 13, except when a child is included as a traveler in a booking made by a parent or legal guardian.

12. Security Measures

We implement technical and organizational security measures including SSL encryption, secure servers, and restricted access controls to protect personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

14. Contact Us